Solution to Error: Dell support remiaged my laptop 1 night-the next am all my live essentials were gone-everytime I try yo install the new version it sayus youi have all thes e products but I don't

Dell support remiaged my laptop 1 night-the next am all my live essentials were gone-everytime I try yo install the new version it sayus youi have all thes e products but I don't

I have a Dell Inspirion Laptop 1545 and Dell support runs in  the background doing scans, checking drivers and hardware.
Well, the next am I woke up and they apparently reimaged my pc-all my old instillations were gone includ all my live.com Essentials(messenger,gallery
photo album, movie maker, sync, and my 2011 mail).
So all day I tried to download these prgms and live  kept saying they wee installed.
The only thing installed is Family, Hotmail(which doesnot open up) and the remote conection.
Essentials isn't even listed
in the programs in Control Panel where you can unstall prgms.
I have done indexing searching and still can't find them.
Please help  Marla Winner aka *** Email address is removed for privacy ***

Solutions to the Problem Dell support remiaged my laptop 1 night-the next am all my live essentials were gone-everytime I try yo install the new version it sayus youi have all thes e products but I don't

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I don't think Dell Support would be able to do what you suggest (without your knowledge).  You should look elsewhere for the reason.
 
See if System Restore will get you back to a restore point before your problem with Explorer, OR try the System File Checker.
How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7)
http://support.microsoft.com/kb/936212/#appliesto
 
Try running ChkDsk to check your drive for errors.
Right-click your Drive icon/ Properties/ Tools/ Error Checking.  Try it first by not checking either box (this will run it in a Read-only mode) to see if it flags any hard drive or file problems.  If it
does, restart  it by ticking both boxes, and rerun it to allow it to attempt to fix any found problems.

Create another user and see if they have the same problem as your current user.
 
When searching for files It may be necessary to show Both Hidden and System Files, and also to uncheck "Hide known file types" in Control Panel/ Folder Options/ View, to enable Search to see that type of file.
 
Use the Vista instructions in this to reset to default the security settings.  It may be possible that your current user has lost access permissions to the Shortcuts and .exe files concerned?
How do I restore security settings to the default settings?
http://support.microsoft.com/kb/313222/#appliesto
If Microsoft is saying these programs are already installed, then they probably are.  That information is probably supplied via information in your Registry which would be checked as a matter of course before any install.
 
my program delete and edit list is almost empty 3 programs shown, but i have more than 3 programs installed
http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/215c715d-2cff-4217-bcb6-7551849b329e

Note: It is recommended that you back up your files and folders before attempting this step:

• Move the mouse cursor over to the upper right side of the screen.
• A menu will pop up on the left. Click on the "Settings" feature on the menu.
• On the Settings window, click on the "Change PC settings."
• Now, left click on the "Update and recovery" feature.
• For the next step, left click on the "Recovery" feature.
• There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
• Now, follow the instructions on the screen to finish the Refresh process.
• After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
• Check again to see if the error Dell support remiaged my laptop 1 night-the next am all my live essentials were gone-everytime I try yo install the new version it sayus youi have all thes e products but I don't has been fixed.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Another Safe way to Repair the Problem: Dell support remiaged my laptop 1 night-the next am all my live essentials were gone-everytime I try yo install the new version it sayus youi have all thes e products but I don't:

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